Introducing a Program or Session
In July, 2000 I sent a questionnaire to Community
College instructors who were attending an Instructor Development Program
at the University of New Brunswick. As a result of the data received
I have collected activities that could be used to introduce a program/workshop/session.
I see these activities as being useful for "setting a climate" in the first
few meetings of the group. Of course you will need to consider elements
like: group size, time available, the tone you wish to set and so
on.
TRAINER/PARTICIPANT
JOIN-UP/ICEBREAKER
Background:
Early stages of group development are often characterized by pronounced
participant attention paid to the authority present in the group.
In training programs, that authority is often represented (or brought)
by the trainer/facilitator. The following activity works with this
dynamic as it helps participants learn as much as possible about the trainer(s)
in as short a time as possible. In addition, this activity helps
participants come to know one another better through introductions and
attention paid to one anothers questions.
Goal:
-
The main goal of this icebreaker is to help participants work with, and
gain comfort with, each other and the trainer(s).
Objectives:
By the time the participants complete this icebreaker, they will be
able to describe:
-
The names and affiliations of others in the training;
-
The background of the trainer(s)/facilitator(s) and the relevancy of that
background to the training-as-a-whole;
-
Personal characteristics of the trainer that may impact the course of learning
throughout the training or facilitation event;
-
Specific nuances of the training that do not emerge during discussion of
the training agenda;
-
Specific aspects of the training design intended to maximize their personal
safety as they participate at their own level in activities, discussions,
and opportunities for personal disclosure;
-
Answers to any other questions they may have about the training and/or
the facilitator(s).
Audience:
This icebreaker is most useful for medium to large sized groups (10
to 30) participants during multi-day (three or more) programs.
Time:
Allocate at least 45 minutes for this icebreaker.
Design:
1. Display the following newsprint for participants:
Trainer News Conference
Purpose: To help us get to know one another better and answer
any questions you may have about your trainer(s).
Setting: A briefing room near you!
2. Break participants into several groups of from 4 to 6 people each.
3. Display your own versions of the following newsprint after folks
have settled down:
Task one: Introduce yourselves to others in your group
including names, affiliations, and one thing people wouldnt know about
you if you didnt tell them. Take ten minutes for these introductions.
Task two: Work within your group to think of 2-4 questions (depending
upon the number of sub-groups) you would like to ask your trainer(s) to
help you know them better and better understand their hopes for this training
(any questions about the training itself should be moved to another sheet
of newsprint to be addressed after this opening activity). You will
have ten minutes to come up with your questions.
Trainers Note: essentially what youre doing here is working to keep the
questions focused on the person of the trainer(s) rather than on the training
itself.
4. After the second ten minutes, set up the chairs in the front of the
room (one chair per trainer) facing the back of the room. Ask participants
to arrange their chairs to face the trainers chairs (to look like a news
conference!).
5. Ask each group to alternate the asking of questions. Trainer(s)
answer as honestly as possible and appropriate.
6. Process the activity minimally with brief discussion of participants
and trainer reactions to the news conference format.
7. If time permits, have people introduce themselves to the other groups.
Or use a name game.
SOURCE:
Cornell University.
Internet. Accessed on June 19/00
Available URL: http://www.cornell.edu/OHR/TNET/Icebreakers/Icebreakers.html
WORKING TOGETHER
The process of working together on common goals requires clarification
and concensus. Divide the participants into groups of three.
Instruct each team to brainstorm criteria for effectively working together.
After three minutes, ask the teams to exchange their lists with another
team. That team must then determine the three most important criteria
for effectively working together based on the list prepared by the other
group. After two minutes, have each team report its results.
SOURCE:
Thirty Dynamic Warmups for Groups
Internet. Accessed August 5/00
Available URL: http://www.smartbiz.com/sbs/arts/act7.htm
JOB SATISFACTION AND MORALE
The goal of this warmup is to identify several factors that influence
morale and job satisfaction. Read the following:
Websters Definition of Morale: Mental and emotional condition
(as of enthusiasm, confidence, or loyalty) of an individual or group with
regard to the function or tasks at hand).
Divide group into subgroups of four. Ask groups to:
1. Define MORALE (in their own words)
2. Brainstorm and make a list of all the job factors that can affect
job morale.
Write responses on flip chart paper.
SOURCE:
Thirty Dynamic Warmups for Groups
Internet. Accessed August 5/00
Available URL: http://www.smartbiz.com/sbs/arts/act7.htm
QUESTIONS
Have each person write a question they want answered in the training
on a Post-it note. Have them introduce themselves and their question.
Then post all questions on a wall chart. During or at the end of
training, ask the group to answer the questions.
SOURCE:
Results Through Training, www.RTTWorks.com
Internet. Accessed June 19/00
Available URL: http://www.ResultsThroughTraining.com/downloads/Icebreakers.HTML
THE WORST TEAM
Have persons share a description of the worst team they have ever
been on and why. Post characteristics on a flip chart. Debrief
this exercise by having the team identify ways to avoid the worst team
characteristics.
SOURCE:
Results Through Training, www.RTTWorks.com
Internet. Accessed June 19/00
Available URL: http://www.ResultsThroughTraining.com/downloads/Icebreakers.HTML
FEARS
Ask each person to share his or her greatest concern about participating
in the team building or training. Post fears on a flip chart.
At the end of the session, revisit the list and ask the group whether
their fears were realized.
SOURCE:
Results Through Training, www.RTTWorks.com
Internet. Accessed June 19/00
Available URL: http://www.ResultsThroughTraining.com/downloads/Icebreakers.HTML
CREATING THE ENVIRONMENT
-
Post team-related quotes on the wall. See sample quotes below.
-
Clip cartoons on team themes and post them around the room.
-
Use color to enliven the room: flip charts, posters, tent cards, etc.
-
Learn to make simple line drawings and incorporate them into your visual
aids (flip charts and slides).
-
Bring toys into the room related to the topic being discussed. For example,
if training on problem solving, bring in different types of puzzles and
brain teasers.
Quotes:
-
Never doubt that a small group of thoughtful, committed citizens can change
the world; indeed, it is the only thing that ever has. -Margaret Mead
-
A group becomes a team when each member is sure enough of himself and his
contribution to praise the skills of the others. -Norman Shidle
-
Socrates: Let us examine the question together, my friend, and if you contradict
anything that I say, do so, and I shall be persuaded. -Plato
-
The most successful decision makers follow a set of rules that helps them
select the best alternatives under the circumstances. -Phillip Bransletter
-
None of us is as smart as all of us. -Anonymous
-
"Someone ought to do it, but why should I?" "Someone ought to do it, but
why not I?" Between these two questions lies whole centuries of moral revolution.
-Annie Besant
-
There is a big difference between hard work and teamwork. -Jim Lundy
-
We will never be better as a team than we are to each other. -Unknown
-
We didnt come over in the same ship, but here we are in the same boat.
Unknown
-
How is it we can find time to do it over, but not the time to do it right
initially? -Proverb
-
Build with your team a feeling of oneness, of dependence on one another,
and of strength derived from unity in the pursuit of your objective.
-
We would rather have one man or woman working with us than three merely
working for us. -F.W. Woolworth
-
We are born for cooperation, as are the feet, the hands, the eye-lids,
and the upper and lower jaws. -Marcus Aurelius
-
Coming together is a beginning, keeping together is progress, and working
together is success. -Henry Ford
-
You can buy someones time, you can buy someones physical presence at
a given place; you can even buy a measured number of skilled muscular motions
per hour or day. But you cannot buy enthusiasm; you cannot buy initiative,
you cannot buy loyalty; you cannot buy devotion of hearts, minds, and souls.
You have to earn these things. -Clarence Francis
-
All are but parts of one stupendous whole. -Alexander Pope
-
We must indeed all hang together, or, most assuredly, we shall all hang
separately. -Ben Franklin
-
The keynote to progress in the 20th century is teamwork. -Dr. Charles H.
Mayo
-
The trouble with most of us is that we would rather be ruined by praise
than saved by criticism. -Norman Vincent Peale
-
You have to listen to adversaries and keep looking for that point beyond
which its against their interests to keep on disagreeing or fighting.
-Cyrus Vance
-
We are dependent on one another, every soul of us on earth. -George Bernard
Shaw
-
A habit cannot be thrown out the window. It has to be coaxed down the stairs
one step at a time. -Mark Twain
-
I asked "Why doesnt somebody do something?" Then I realized, I was somebody.
-Unknown
-
It is well to remember that the entire population of the universe, with
one trifling exception, is composed of others. -John Andrew Holmes
-
I dont believe in just ordering people to do things. You have to sort
of grab an oar and row with them. -Harold Geneen
-
It is one of the most beautiful compensations of this life that no man
can sincerely try to help another without helping himself. -Ralph Waldo
Emerson
-
Few burdens are heavy when everyone lifts. -Anonymous
-
It is not who is right, but what is right, that is of importance. -Thomas
Huxley
-
Nothing ever succeeeds which exuberant spirits have not helped to produce.
-Nietzsche
-
What do we live for if not to make the world less difficult for each other.
-George Eliot
SOURCE:
Results Through Training, www.RTTWorks.com
Internet. Accessed date: June 19/00
Available URL: http://www.ResultsThroughTraining.com/downloads/TipsFacil.HTML
INVOLVEMENT TIPS
-
Use a Koosh Ball to get participation. The person with the Koosh has the
floor. When they are finished speaking, they toss the Koosh to someone
else. This allows the team to direct the discussion and prevents interruptions.
-
Have individuals write one question they want answered about the topic
of the meeting on a 3x5 card. Then revisit the question at the end of the
meeting and have their team mates answer the questions.
-
Have individuals write down their feelings about the team on 3x5 cards.
Then collect all cards and redistribute them. Have team members read and
explain the cards based on what they think the writer meant. This allows
issues and concerns to be brought forward without fear of punishment.
-
When brainstorming, have team members write their ideas on post-it notes.
Then have them post the notes on a wall or flip chart and cluster related
notes.
-
Use chips to control talkers. Each person receives 3-5 chips, each worth
up to 1 minute of floor time. When you want to speak, you turn in a chip.
When chips are gone, you cannot speak.
-
Have each person draw their vision of success for the team (pictures only
- no words). Then have others explain the vision.
-
Have each person complete this sentence: "One thing I need to understand
on this team is..." Then discuss the answers.
SOURCE:
Results Through Training, www.RTTWorks.com
Internet. Accessed date: June 19/00
Available URL: http://www.ResultsThroughTraining.com/downloads/TipsFacil.HTML
CARD GAMES
Suggested Time Frame:
10 - 15 minutes
Suggested Group Size:
Pairs, Trios or groups (maximum size of 4/group)
Preparation:
Select a card game such as rummy, crazy eights, or concentration as
the overlay for your game. Prepare "playing cards" with information
that is directly relevant to course content.
Instructions:
When the course is scheduled to begin, play some upbeat instrumental
music. Form groups of 2 - 4. Give each group a "deck" of cards
and a brightly coloured sheet of paper with instructions. Allow the
game to continue until most of the
participants have arrived. Review the answers. Award prizes
to the winners of each game (or the table with the highest score).
If that doesn't encourage participants to show up on time for the next
session, nothing will!!
Examples:
For a computer course, prepare cards related to function keys or the
various menus of the software package that participants will be learning.
For a technical course you can use the parts and components of the first
system you will be covering as a basis for the game.
SOURCE:
Sizzling Session Starters. Internet. Accessed July 18 2000
Available URL: http://www3.sympatico.ca/thetrainingoasis/mayspice.htm
ROLES OF A TRAINER
Objective:
-
To reach an understanding (contract) between trainer and trainee about
the trainers intended role in the session.
Procedure:
At the beginning of a session, invite the trainees to express
to the group the various roles, attitudes, and behaviours they expect (or
wish) the trainer to play or portray for them. List these on a flipchart
or chalkboard. Then share with them a previously-prepared set of
your intended roles for that session (an example of some of the characteristics
of a faciliative mode is shown below). Then proceed to reconcile
the two lists.
Discussion Questions:
-
What do you expect in the session that I do not intend to provide?
What is the source of your expectations? (e.g. prior educational
experience, wishful thinking)?
-
What do I intend to provide that you did not expect?
-
Do you anticipate any problems reconciling your expectations with my objectives?
If so, what can I/you do to prevent such problems?
Materials Required:
Handout or transparency with list of intended roles.
Approximate Time Required:
5 15 minutes.
Example Roles of a Trainer/Facilitator
-
Challenges thinking
-
Creates lists
-
Summarizes
-
Shares ideas
-
Provides handouts
-
Serves as a model
-
Raises questions
-
Guides discussion
-
Re-states ideas
-
Provides constructive criticism
SOURCE:
Newstrom, John W. and Scannell, Edward E. (1980) Games
Trainers Play
New York: McGraw Hill Book Company pp.5
THE ART OF SEEKING GOOD
QUESTIONS
Objective:
-
To stimulate reflection and active responses from participants through
the phrasing/timing of questions.
Procedure:
-
Most good seminar leaders want active participation from trainees at some
points in the program. Most participants have some relevant experiences
to share and they want to participate in the discussion. Other persons
may have legitimate questions because of confusion over an issue.
How, then, can a trainer stimulate active participation? The answer
may lie in these suggestions:
-
Lay out your expectation for questions early in the program. Inform
the participants that you encourage and expect questions. (Its OK
to ask questions.)
-
Respond positively to the first question asked. Trainees will be
observing you closely to determine how serious you were.
-
Watch non-verbal behaviour. You can often detect a desire to ask
a question or challenge a point from facial expressions/body posture without
waiting for someone to interject or raise their hand.
-
Remind the group that there are no stupid questions, just stupid answers.
-
Repeat (or re-phrase) the question to clarify your understanding of it,
and to ensure that all other trainees heard it.
-
Pause after calling for questions. Five or ten seconds may seem like
a long time, but the pressure is equally high on the group.
-
Never ask if there are any questions immediately before scheduled coffee
breaks, meal time, or dismissal time. The higher priority of these
events will either inhibit questioning or make the questioner very unpopular.
-
Specifically include several brief question and answer periods in your
printed agenda or schedule. This alerts trainees to anticipate a
call for questions.
-
Dont imply that you are rushed for time, but (reluctantly) could answer
one or two questions. It will be clear that you prefer none.
Materials Required:
None, except changes in your agenda.
Approximate Time Required:
Virtually none.
SOURCE:
Newstrom, John W. and Scannell, Edward E. (1980) Games
Trainers Play
New York: McGraw Hill Book Company pp.17
PRECONCEIVED IDEAS AND FEARS
Objective:
-
To allow participants to express, share, and reduce the misconceptions
that they may have brought with them to a training program.
Procedure:
In some seminars and workshops, participants may be drawn from
a large geographical area, may know very little about the prospective program,
may not know each other, or may not know what compromises expected trainee
behaviour. Consequently, a forum for exchanging some preconceptions
may be appropriate
Form the members into small groups of 4-6 persons. Have each group
select a recorder (a flipchart or notepaper should be provided).
Ask them to quickly respond to the question What fears, concerns, or preconceived
notions did you have prior to coming here today (tonight)? After
a brief response-gathering period, ask the reporters to present their lists
to the entire group. This will present excellent opportunities for
the trainer to empathize with trainee needs, as well as provide reassurance
and support by using the items to indicate how the seminar does/does not
relate those concerns.
Discussion Questions:
What were some of the fears/concerns/notions expressed in each group?
(Prior examples include the following)
-
Will I be the oldest/youngest person?
-
Will I act appropriately in my first professional seminar?
-
Im sure everyone will be more experienced than I am.
-
Will they be more/less casually dressed than I am?
-
Will everyone speak in acronyms and abbreviations?
-
What will I get out of the program?
-
What kind of questions will I ask?
-
What will the room/program/trainers, etc. be like
What can we (as trainers) do to diminish those concerns? (e.g.,
explain dress code, define all acronyms used, solicit questions, etc.)
Material Required:
Flipcharts or notepaper
Approximate Time Required:
20 to 30 minutes
SOURCE:
Newstrom, John W. and Scannell, Edward E. (1980) Games
Trainers Play
New York: McGraw Hill Book Company pp.61
ROLES OF A GOOD TRAINEE
Objective:
-
To create a constructive climate for discussion in a training session.
Procedure:
In many groups of entry-level trainees, the participants have
previously attended no (or very few) formal training programs. Therefore,
it is often helpful to establish clear norms for what constitutes acceptable
(productive) trainee behaviour.
One approach to accomplish this quickly and with a certainty of hitting
the right rules is to present (orally, by handout, or by overhead transparency)
a set of pre-developed guidelines for behaviours that trainees would ideally
engage in or avoid. This has the advantage of clarity, but has the
potential danger of creating a limiting, rule-filled environment.
Presented in a positive manner, however, the authors have had considerable
success with the use of a handout (such an example appears below),
especially when it is spiced up with some humourous illustrations.
Alternative Procedures:
Engage the group (early in the session) in a discussion of the productive
and nonproductive behaviours they have seen (or can think of) on the part
of seminar participants. This has the value of involving them in
the creation of their own norms for their behaviour.
One organization has prepared printed tent cards for participants names,
with five rules of appropriate seminar behaviour on the back side.
While the name faces outward to the trainer and other trainees, the rules
are visually present to the trainee at all times as a constant reminder.
Materials Required:
Possible handout, transparency or tent cards.
Approximate Time Required:
5 10 minutes
Suggestions for Effective Seminar Participation:
DO
-
Ask a question when you have one.
-
Feel free to share an illustration.
-
Request an example if the point is not clear.
-
Search for ways in which you can apply a general principle or idea to your
work.
-
Think of ways you can pass on ideas to your subordinates.
-
Be skeptical dont buy EVERYTHING you hear.
DONT
-
Try to develop an extreme problem just to prove the leader doesnt have
all the answers (the leader doesnt).
-
Close your mind by saying, This is all fine in theory, but
-
Assume that all topics covered will be equally relevant to your needs.
-
Take extensive notes the handouts will satisfy most of your needs.
SOURCE:
Newstrom, John W. and Scannell, Edward E. (1980) Games
Trainers Play
New York: McGraw Hill Book Company pp.61
THE PIKE (HOT STOVE) SYNDROME
Objective:
-
To illustrate to trainees that the limits to their use of the training
content lie within themselves as much as externally.
Procedure:
Relate the story of the northern pike, placed in one-half of
a large aquarium, with numerous minnows unavailable to it in the other
half of the glass-divided tank. The hungry pike makes numerous efforts
to obtain the minnows, but only succeeds in battering itself against the
glass, finally learning that reaching the minnows is an impossible task.
The glass plate partition is then removed, but the pike does not attack
the minnows. The same pattern of behaviour can be viewed in a cat
that jumps onto a hot stove (once!). The subsequent behaviour of
the pike and cat demonstrates the Pike Syndrome, characterized by:
-
Ignoring Differences
-
Assumption of Complete Knowledge
-
Overgeneralized Reactions
-
Rigid Commitment to the Past
-
Refusal to Consider Alternatives
-
Inability to Function Under Stress
Discussion Questions:
-
What are some examples where people you know have exhibited the Pike Syndrome?
-
How can we help others (or ourselves) break out of it?
-
In what ways is it useful?
Materials Required:
None
Approximate Time Required:
5 10 minutes
SOURCE:
Newstrom, John W. and Scannell, Edward E. (1980) Games
Trainers Play
New York: McGraw Hill Book Company pp.71
THE ZEN KOAN (A CUP OF TEA)
Objective:
-
To open trainees minds to possibilities of new learning.
Procedure:
At the beginning of a training program, relate the following
tale to the participants. It is a Zen Buddhist Koan a centuries-old
meaningful tale about life.
A Cup of Tea
Nan-in, a Japanese master, received a university professor who came
to inquire about Zen. They chatted a while. Nan-in then served
tea. He poured his visitors cup full, and then kept pouring.
The professor watched the overflow until he could no longer restrain himself.
It is overfull. No more will go in, he exclaimed.
Like this cup, Nan-in said, you are full of your own judgments, opinions,
and speculations. How can I show you Zen until you empty your first
cup?
Alternatives:
Wait to tell the story until a participant emerges as a know-it-all
who has heard it all before, and then use it as a parable for the entire
group. (This requires greater skill, and may risk offending at least
one person.)
Instead of telling the story by narration, arrange the props as listed
below and have an accomplice (a fellow team trainer or by prearrangement
with a trainee) help you in role-playing the vignette. If presented
properly, the additional realism can have great impact on the participants.
Discussion Questions:
-
How does this relate to our training program?
-
Who has experienced being the Zen master? The student? How
did it feel?
-
What basic concepts are being emphasized in this role?
Materials (Optional):
Cup, saucer, coffee (or tea, or water), and a tray to catch the overflow.
Time Required:
5 minutes
SOURCE:
Newstrom, John W. and Scannell, Edward E. (1980) Games
Trainers Play
New York: McGraw Hill Book Company pp.75
STRUCTURAL INTERVENTIONS
One of the most powerful interventions a facilitator can make is
in the physical setting of a group and in the grouping or seating arrangement
of the participants. A change in seating arrangement, for instance,
can change the stimulus value of persons, which in turn will modify the
inner life of the participants. (Luft, 1996, p. 1) Asking group
members to work for a short time in trios can produce a broader pattern
of verbal participation and reduce the tendency of some individuals to
dominate the interaction. In one stroke (structural interventions)
may change many process elements such as atmosphere, persons confronted,
and the groups focus of attention.
A facilitator should use structural interventions regularly with a group
but with care based on a prediction of appropriateness and outcome
with readiness to face the consequences if the group does not follow such
a suggestion. If ones timing and reading of the group are correct,
the restructuring will be readily accepted and acted on and the work of
the group will have been truly facilitated.
EXAMPLES OF STRUCTURAL INTERVENTIONS
-
PAIRS Group members are asked to find a partner and then carry
out an assigned task together. This is often used during a get-acquainted
period or when there is a need to get everyone immediately involved.
-
TRIOS When members meet in trios to discuss a topic and then prepare
a report on their response or offer questions to the total group, two purposes
are served: (1) everyone has a chance to speak; and (2) a degree of anonymity
is preserved, since the response or question comes from three persons rather
than from an individual. As a consequence, greater depth or intensity
is often achieved.
-
QUARTETTES AND QUINTETTES Dividing a group into subgroups of fours
and fives can quickly become useful for obtaining a sense of a meeting
or to get a quick reading on attitudes and reactions before coming to a
group discussion.
-
SEXTETTES A group of six is ideal for working on a task.
The physical closeness and eye contact aid in communication and the mix
of ideas, opinions, and attitudes promotes critical thinking. When
one trainer must work for a day or more with a large group of thirty to
one hundred persons, an efficient means of obtaining maximum participation
and satisfaction is to build teams of sextettes and use them as basic groups
for a variety of learning activities.
-
THE SILENT GROUP Ask the usually silent members (especially, but
not exclusively, in a T-group) to move their chairs to the centre of the
room and carry on a discussion while the usually vocal ones observe for
a while.
-
SEPARATION BY SEX Ask the sexes to separate for a short time and
prepare a brief report on their perception of the underlying issues that
may be present in the group but are not discussed.
-
THE CONFRONTATION PAIR Two people may be carrying on a protracted
argument, appearing to be far apart in their views. If they are also
seated far apart, ask them to move closer together and then continue their
discussion.
-
THE NEW SETTING The climate for learning in a training group is
determined largely by the psychological relationship, not by the ugliness
or the ease of the surroundings. Nevertheless, it is a learning experience
for many groups to change the location of their meeting place for one session,
and then note whether it makes a difference in the content and feeling
of the group activity.
-
FACILITATORS POSTION When a group sits at a round table or round
circle without a table it is relatively unimportant where the facilitator
sits. However, if the group meets at a long table, it is preferable
for the facilitator sits along one of the long sides, rather than at the
head or foot of the table, thus avoiding the authoritative connotations
of those positions.
If a lecture or general session is held in a long narrow room, then
in order to be closer to all participants, the facilitator should be in
the middle of the long side rather than at the end of the room.
If all the participants adopt a practice of sitting on the floor, then
it is best if the facilitator joins them rather than sitting above them
in a chair. At a later time, however, the facilitator may call their
attention to the fact that the group can be flexible in this norm as in
all others, so that those (including the facilitator) who wish to use chairs
will feel free to do so.
-
OTHER ARRANGEMENTS The closed circle is usually the formation
of choice for free exchange and maximum communication, oral and otherwise.
A sense of competition and antagonism is evoked in participants when they
are grouped facing one another in parallel lines.
Groups often suggest that they meet outdoors. However, intensive
group work is difficult outdoors due to distractions, the difficulty of
individual hearing one another, sunburn, bugs, and excessive relaxation.
Such meetings can be tried and then evaluated for their effectiveness.
SOURCE:
Mill, Cyril R. (1980). Activities for Trainers 50 Useful Designs.
San Diego, California: University Associates Inc. pp.33
EXPECTATION MANAGEMENT
People generally come to a corporate training program because someone
told them to. They may not be happy to be there as they fret about all
the work that is piling up on their desks. As you might expect, no one
has answered that age-old question for them: Whats in this for me?
Paradoxically, its the act of deciding for yourself what you want to
get out of a program that makes it worthwhile. There is a lot of truth
in the old saw: Any road will get you there if you dont know where you
are going. This exercise can help people decide where they want to go and
remove some of the self-imposed road blocks that keep them from getting
there.
Set-Up:
-
Divide the group into four teams. Give each team a flip chart and one of
the following questions:
-
What do you not want to get out of the training (any concerns or considerations)?
-
What can you do to help make this training a success?
-
What have you heard about this training?
-
What do you want to get out of this training?
-
Include directions with each team's question, such as:
-
Please form a team and discuss the question.
-
Interview other teams concerning the question.
-
Present your findings to the entire class.
After the teams talk to each other have them present their findings. Respond
to any concerns that come up. If this is done at the beginning of the training,
people are likely to participate more fully during the rest of the program.
SOURCE:
McGraw-Hill Trainers Toolchest. Date online not available
Internet. Accessed date: July 17, 2000
Available URL: http://www.pbg.mcgraw-hill.com/training/toolchest/games.html
FACT OR FANCY
Objectives:
-
To increase awareness of the ease and frequency with which assumptions
are made.
-
To increase understanding of how assumptions can be a serious block to
team performance.
Time Required:
20 minutes.
Background:
This activity asks team members to describe an article and then determine
which characteristics are fact and which are assumption. The leader helps
participants to apply this fact vs. assumption lesson to relationships
and decision making.
Materials Required:
A pen (or other object)
Steps:
1. Hold up a pen and ask participants to describe it. Encourage
them to come up with as many characteristics as possible. Responses will
likely include the color, size, who it belongs to, whether it is cheap
or expensive, and the color of the ink.
2. Record the characteristics on a flipchart.
3. On a second chart or board write the headings "Fact" and "Assumption".
4. Ask participants which characteristics belong to the fact category
and which to assumption.
E.g., Fact - It is black. Assumption - It belongs to
the facilitator.
Discussion Questions:
1) What has this illustrated?
Common responses:
-
It's easy to confuse fact and assumption.
-
We often don't realize that we are making an assumption.
2) Can you think of any examples from work in which fact and assumption
became blurred?
3) What were the outcomes when this happened?
4) What can you do to prevent assumptions from being made?
Common responses:
-
When someone makes a generalized statement we have to ask them for facts
to back it up.
-
We have to remind ourselves not to make assumptions and to take responsibility
for basing our actions and perceptions on fact.
Outcome:
-
Heightened awareness of the negative role assumptions can play in teamwork.
-
An increased sense of personal and team responsibility for basing attitudes,
decisions, and actions on fact.
SOURCE:
McGraw-Hill Trainers Toolchest. Date online not available
Internet. Accessed date: July 17, 2000
Available URL: http://www.pbg.mcgraw-hill.com/training/toolchest/games.html
TEAM NORMS
Learning Goals:
-
To acknowledge group behaviors or norms that create dissonance in the team.
-
To change those behaviors or norms to increase the team's effectiveness.
Preparation:
Create two flip chart displays with the headings, Counterproductive
Behaviors and Group Norms.
Learning Activity:
1. Begin by asking the group to identify those counterproductive
behaviors, impediments, and roadblocks to team effectiveness that team
members unwittingly instigate. Record responses on the first flip chart
display. Allow approximately 15 to 20 minutes for generating a list of
counterproductive behaviors.
2. Ask team members to generate group norms that will respond to these
barriers and improve team functioning. Team-generated norms might address
interruptions at meetings, missed meetings, missed deadlines, gossip, passing
the buck or insensitive remarks that diminish trust. Record ideas generated
on the second flip chart display. Examples of norms might include starting
and stopping meetings on time and providing constructive feedback to each
other. Allow approximately 15 minutes for identifying group norms.
3. Ask the group to respond to the list of group norms it generated.
Is there a consensus among the group that these norms will help to improve
the spirit of the team? Are there norms that still need to be added?
4. Ask if any team members would like to select one of the norms to
safeguard. Identify a specific norm that might be challenging for the team
and ask for a commitment to try it out in the team for a specified period
of time (e.g., two weeks) and then evaluate its usefulness.
What to Expect:
This is a great activity to use with teams that have not developed group
norms or that are experiencing dissonance in their meetings or work together.
Successful facilitation involves getting the team to disclose all of its
dissonant factors and to identify and reach consensus on team norms that
would respond to those dissonant factors. A critical team evaluation at
the end of each meeting that addresses whether the norms were observed
can be very helpful. This activity is also useful to start-up teams working
through Initiating issues.
Approximate Time
45-60 minutes.
SOURCE:
McGraw-Hill Trainers Toolchest. Date online not available
Internet. Accessed date: July 17, 2000
Available URL: http://www.pbg.mcgraw-hill.com/training/toolchest/games.html
DEFINE AND SHINE
Form:
Mark Twain commented about the weather, "Everyone talks about it but
no one does anything about it." If paraphrased, that thought could easily
apply to certain words that are bandied about the work environment.
Often, no one has ever stopped to define those words. As a result, there
are multiple interpretations under which employees operate.
This opener has small groups define certain words to ensure everyone
is reading from the same sheet of music. Although it takes about 10 minutes,
this exercise will help establish the common ground in which knowledge
seeds can sprout. The only equipment needed is a flip chart and marking
pens.
Function:
1. Divide the group into teams of three or four.
2. For about 2 minutes, ask the teams to come up with a list of five
of the most important words related to the subject being presented. For
example, if the class is focused on teambuilding, relevant words might
be synergy, facilitator, agenda, improvement, and brainstorming.
3. Ask each team to tell you their words as you write them on the flip
chart, eliminating duplicates.
4. Now select one word (the one you feel is most important) and place
a star in front of it.
5. Have the teams define that word.
6. Call on each team to share its definition, supplementing each definition
with course-relevant information of your own.
Follow-Up:
Suggest that participants take some of the terms defined in the workshop
back to the work site and post them in a prominent place to invite further
discussion and awareness among coworkers. For example, Dr. Deming often
declared that "Quality is what the customer says it is." This is a reminder
for those in the customer service business to learn as much as they can
about customer preferences and how customers themselves would define the
word satisfaction.
Transition:
For the sake of having a common understanding, let's use this as our
operating definition of the word '____________.' [Supply the word you have
starred on the flip chart and provide a definition using the input from
the group] As further discussions are held and as ideas and issues are
presented, keep this definition in mind. As need dictates, we will continue
to define other critical terms throughout the day.
SOURCE:
McGraw-Hill Trainers Toolchest. Date online not available
Internet. Accessed date: July 17, 2000
Available URL: http://www.pbg.mcgraw-hill.com/training/toolchest/games.html
THE DAVE CLARK FIVE IS
TAKING OVER
Form:
Participants will enjoy hearing predictions that never materialized.
They will then be asked to think of some from their own lives (personal
or professional) and to share those with others in groups of four or five.
Allow about 10 minutes for this opener.
Function:
1. Share the following information with the class: More than
30 years ago, a music critic for a Baltimore newspaper predicted the Beatles
would lose their popularity and that the Dave Clark Five would replace
them in the hearts of music lovers.
Other predictions that have proven unreliable over the years include:
Lord Kelvin: "X-rays are a hoax."
Richard van der Riet Wooley (royal astronomer): "Space travel is utter
bilge."
Physicist Lee DeForest: "I have not the smallest molecule of faith in aerial
navigation other than ballooning."
Clark Woodward: "As far as sinking a ship with a bomb is concerned, it
just can't be done."
Octave Chanute: "The [flying] machines will eventually be fast; they will
be used in sport but they should not be thought of as commercial carriers."
2. Share with the group a prediction that was made about you or your abilities.
An example follows:
When I was in fourth grade, Mrs. Hogeboom called on me to write
something on the blackboard. When I finished, she stood there for a moment
staring at my handwriting, and then pronounced, 'You, my dear, have schoolteacher's
handwriting.' Bam! My fate was sealed. One simple utterance from Mrs. Hogeboom
and my future was decided. I stand before you today as living proof
of her prediction of what I was to become.
3. Now ask participants to think about predictions that were made about
them early in their lives or careers and how accurate those predictions
turned out to be. (If participants prefer, they can recall predictions
that were made about their organization, their managers, their product
or service, their industry, or about technology or changes that would affect
the business community, such as the paperless office.)
4. Form small groups of four or five and have participants share their
insights with one another.
Follow-Up:
Encourage participants upon their return to work to discuss with industry
experts, acknowledged authorities, or their own managers the trends in
their field. They should then use the knowledge they have gleaned to think
about changes that will probably occur and what they can do to prepare
for them.
Transition:
Samuel Goldwyn may have been correct when he advised others to "never
make predictionsespecially about the future." Notwithstanding his advice,
I'm going to make a prediction today: I predict you will learn more than
you now know about [Mention name of training program]. In fact, let me
share with you the curricular outline of what's in store [Review course
outline now].
SOURCE:
McGraw-Hill Trainers Toolchest. Date online not available
Internet. Accessed date: July 17, 2000
Available URL: http://www.pbg.mcgraw-hill.com/training/toolchest/games.html
WHAT DO YOU EXPECT?
Form:
This simple activity accomplishes a number of goals:
-
It gets participants thinking about what they intend to put into and take
out of this training.
-
It affords them an opportunity within the first few minutes of convening
to begin working together.
-
It provides you the opportunity to correlate your goals for teaching with
participants goals for learning. If a gap appears to exist, you can
explain why a particular topic is not included or perhaps can choose to
incorporate it into your lesson plans.
Groups work together to determine their learning goals during a 10-minute
period. Then, each group appoints a spokesperson to report on their collective
responses. They need no materials other than paper and pencils. However,
if the lists are put on chart paper, you can allude to them several times
during the course of the training session.
Function:
1. This activity requires little by way of introduction. Essentially,
you will divide the class into table groups of five or six and ask them
to discuss their expectations for the course. If possible, have them write
their lists on chart paper.
2. Call on a spokesperson from each team to share their ideas. Comment
on each briefly, either affirming its place in your curricular plans or
else explaining why a particular expectation cannot be met within the scope
of the course content. For those that are repeated by later groups, you
need not restate your comments.
3. If the expectations are posted, you can use them at various points
during the training to energize the group. You might say, for example,
Lets take a mental break now and review what we have accomplished so far
this morning. Would each of you get up, walk around the room, and check
off on these lists all the expectations that have been partially or fully
met so far?
Of course, you can do the same thing as a closing activity to demonstrate
the extent to which customer satisfaction has been attained.
Follow-Up:
By the end of the session, ask each participant to decide which of all
the expectations that have been met was most valuable to him or her. Ask
each person to share that selection (and an explanation of its importance)
with his or her supervisor when he or she returns to work. Or, participants
can share their selections with one other employee who may sign up for
the same training in the future.
Transition:
Now that I have a sense of your expectations for me and for this program,
let me share with you my expectations, not only for accomplishing the course
objectives but also my expectations for you as absorbers of knowledge.
SOURCE:
McGraw-Hill Trainers Toolchest. Date online not available
Internet. Accessed date: July 17, 2000
Available URL: http://www.pbg.mcgraw-hill.com/training/toolchest/games.html
WHEN YOU ASK A DUMB QUESTION
Form:
As a tone-setter, this activity encourages participants to ask questions.
Working in small groups of four or five, they will list at least five questions
(on 3 x 5-inch cards) for you to answer. This opener takes about 15 minutes
to conduct (or longer, if you choose to answer the questions in depth).
Not only can participants tune in to the training that will follow
because the questions hanging over their heads will have been answered,
but you will also be able to get a feel for what concerns they may have,
and to address those concerns, from the very start.
Function:
1. Present this mini-lecture at the very beginning of the session.
You've no doubt heard it said that the only stupid question
is the one you did not ask. It's a slant on training with which I agree.
In fact, a mind much greater than my own expressed the same sentiment thousands
of year ago. Aristotle pointed out, 'When you ask a dumb question, you
get a smart answer.'
Today, I'd like you and your team members to ask at least five questions
you feel should be answered by me before we officially get under way with
our training. Discuss those questions among you and then select five to
write on these 3 x 5-inch cards.
2. Distribute the cards.
3. After about 10 minutes, collect the cards, shuffle them, and begin
addressing them.
Follow-Up:
No doubt, there are questions employees have about particular elements
of their jobs--what work is done, why it is done in the way it is done,
why other things are not being done, et cetera. Encourage the formation
of a group that will collect employee questions on a monthly basis for
submission to management. If possible, serve as the liaison between the
question askers and the question answerers.
Transition:
You must realize by now that I welcome questions. To me, they indicate
you are actively contemplating this material rather than passively ingesting
it. For the remainder of the session, please ask me relevant questions
about the concepts I am presenting and the skills you are developing. I
only ask that you wait for the appropriate time the question you are just
about to ask may be the one I am just about to answer. As you listen to
the lecture or as you watch the video, for example, jot down whatever questions
you may have. Then, if they are not answered by the end of the lecture
or video, ask away!
SOURCE:
McGraw-Hill Trainers Toolchest. Date online not available
Internet. Accessed date: July 17, 2000
Available URL: http://www.pbg.mcgraw-hill.com/training/toolchest/games.html
WORD TREE
Generate a list of words related to the topic. For example,
in a health and safety Workshop, ask participants to give you words related
to the phrase, "hazardous Materials." Participants may suggest: 'dangerous,'
'corrosive,' 'flammable,' 'warning,' 'skull and crossbones,' etc.
Write all suggestions on the board, clustering by theme where possible.
You can use this opportunity to introduce a essential terms, too.
SOURCE:
Adult/Continuing Ed
Internet. Date accessed: July 15/00
Available URL: http://adulted.about.com/education/adulted/library/blicebreaker2.htm
INDIVIDUAL LEAD-IN QUESTIONS
Individual lead-in questions are designed to identify individual
learning needs and goals, encourage the sharing of information and resources,
and/or surface resistance to learning. Participants can respond to
questions in a predetermined order (eg., left to right around the room),
or popcorn-style, by volunteering responses in random order. If you
let participants speak in random order, remember that one of the purposes
of this activity is to get people talking, so try to ensure that everyone
in the group makes a contribution.
Here are some topic lead-in suggestions:
-
tate one or two "burning questions" you hope will be answered in this session.
-
Describe one strategy/resource you have successfully employed recently
(relevant to the topic of the meeting/training).
-
State your personal definition of the topic (eg., in a customer service
training, "Customer Service means...").
-
The following lead-ins are particularly useful when the subject matter
challenges established beliefs beliefs or practices:
-
State your opinion on the topic. ("I think...")
-
Complete a phrase or phrases (eg., in a customer service training on handling
customer complaints, "A customer service representative should NEVER respond
to a complaint by...").
-
To encourage free-flow participation, ask participants to listen to all
contributions, but reserve their comments for discussion later in the session..
SOURCE:
Adult/Continuing Ed
Internet. Date accessed: July 15/00
Available URL: http://adulted.about.com/education/adulted/library/blicebreaker2.htm
101 THINGS
YOU CAN DO THE FIRST THREE WEEKS OF CLASS
By Joyce T. Povlacs
Teaching and Learning Center, University of Nebraska-Lincoln
Introduction
Beginnings are important. Whether the class is a large introductory
course for freshmen or an advanced course in the major field, it makes
good sense to start the semester off well. Students will decide very early
- some say the first day of class - whether they will like the course,
its contents, the teacher, and their fellow students.
The following list of "101 Things You Can Do..." is offered in the spirit
of starting off right. It is a catalog of suggestions for college teachers
who are looking for a fresh way of creating the best possible environment
for learning. Not just the first day, but the first three weeks of a course
are especially important, studies say, in retaining capable students. Even
if the syllabus is printed and lecture notes are ready to go in August,
most college teachers can usually make adjustments in teaching methods
as the course unfolds and the characteristics of their students become
known.
These suggestions have been gathered from UNL professors and from college
teachers elsewhere. The rationale for these methods is based on the following
needs:
1) to help students make the transition from high school and
summer or holiday activities to learning in college;
2) to direct students' attention to the immediate situation for learning
- the hour in the classroom:
3) to spark intellectual curiosity - to challenge students;
4) to support beginners and neophytes in the process of learning in
the discipline;
5) to encourage the students' active involvement in learning; and
6) to build a sense of community in the classroom.
Ideas For the First Three Weeks
Here, then, are some ideas for college teachers for use in their courses
as they begin a new semester.
Helping Students Make Transitions
1.Hit the ground running on the first day of class with substantial
content.
2.Take attendance: roll call, clipboard, sign in, seating chart.
3.Introduce teaching assistants by slide, short presentation, or self-introduction.
4.Hand out an informative, artistic, and user-friendly syllabus.
5.Give an assignment on the first day to be collected at the next meeting.
6.Start laboratory experiments and other exercises the first time lab
meets.
7.Call attention (written and oral) to what makes good lab practice:
completing work to be done, procedures, equipment, clean up, maintenance,
safety, conservation of supplies, full use of lab time.
8.Administer a learning style inventory to help students find out about
themselves.
9.Direct students to the Learning Skills Center for help on basic skills.
10.Tell students how much time they will need to study for this course.
11.Hand out supplemental study aids: library use, study tips, supplemental
readings and exercises.
12.Explain how to study for kind of tests you give.
13.Put in writing a limited number of ground rules regarding absence,
late work, testing procedures, grading, and general decorum, and maintain
these.
14.Announce office hours frequently and hold them without fail.
15.Show students how to handle learning in large classes and impersonal
situations.
16.Give sample test questions.
17.Give sample test question answers.
18.Explain the difference between legitimate collaboration and academic
dishonesty; be clear when collaboration is wanted and when it is forbidden.
19.Seek out a different student each day and get to know something about
him or her.
20.Ask students to write about what important things are currently going
on in their lives.
21.Find out about students' jobs; if they are working, how many hours
a week, and what kinds of jobs they hold.
Directing Students' Attention
22.Greet students at the door when they enter the classroom.
23.Start the class on time.
24.Make a grand stage entrance to hush a large class and gain attention.
25.Give a pre-test on the day's topic.
26.Start the lecture with a puzzle, question, paradox, picture, or cartoon
on slide or transparency to focus on the day's topic.
27.Elicit student questions and concerns at the beginning of the class
and list these on the chalkboard to be answered during the hour.
28.Have students write down what they think the important issues or
key points of the day's lecture will be.
29.Ask the person who is reading the student newspaper what is in the
news today.
Challenging Students
30.Have students write out their expectations for the course and their
own goals for learning.
31.Use variety in methods of presentation every class meeting.
32.Stage a figurative "coffee break" about twenty minutes into the hour;
tell an anecdote, invite students to put down pens and pencils, refer to
a current event, shift media.
33.Incorporate community resources: plays, concerts, the State Fair.
government agencies. businesses, the outdoors.
34.Show a film in a novel way: stop it for discussion, show a few frames
only, anticipate ending, hand out a viewing or critique sheet, play and
replay parts.
35.Share your philosophy of teaching with your students.
36.Form a student panel to present alternative views of the same concept.
37.Stage a change-your-mind debate. with students moving to different
parts of the classroom to signal change in opinion during the discussion.
38.Conduct a "living" demographic survey by having students move to
different parts of the classroom: size of high school. rural vs. urban.
consumer preferences...
39.Tell about your current research interests and how you got there
from your own beginnings in the discipline.
40.Conduct a role-play to make a point or to lay out issues.
41.Let your students assume the role of a professional in the discipline:
philosopher, literary critic, biologist. agronomist. political scientist.
engineer.
42.Conduct idea-generating or brainstorming sessions to expand horizons.
43.Give students two passages of material containing alternative views
to compare and contrast.
44.Distribute a list of the unsolved problems. dilemmas. or great questions
in your discipline and invite students to claim one as their own to investigate.
45.Ask students what books they've read recently.
46.Ask what is going on in the state legislature on this subject which
may affect their future.
47.Let your students see the enthusiasm you have for your subject and
your love of learning.
48.Take students with you to hear guest speakers or special programs
on campus.
49.Plan "scholar-gypsy" lesson or unit which shows students the excitement
of discovery in your discipline.
Providing Support
50.Collect students' current telephone numbers and addresses and let
them know that you may need to reach them.
51.Check out absentees. Call or write a personal note.
52.Diagnose the students' prerequisites learning by questionnaire or
pre-test and give them the feedback as soon as possible.
53.Hand out study questions or study guides.
54.Be redundant. Students should hear, read. or see key material at
least three times.
55.Allow students to demonstrate progress in learning: summary quiz
over the day's work. a written reaction to the day's material.
56.Use non-graded feedback to let students know how they are doing:
post answers to ungraded quizzes and problem sets, exercises in class,
oral feedback.
57.Reward behavior you want: praise, stars, honor roll, personal note.
58.Use a light touch: smile, tell a good joke, break test anxiety with
a sympathetic comment.
59.Organize. Give visible structure by posting the day's "menu" on chalk-
board or overhead.
60.Use multiple media: overhead, slides, film, videotape, audio tape,
models, sample material.
61.Use multiple examples, in multiple media. to illustrate key points
and . important concepts.
62.Make appointments with all students (individually or in small groups).
63.Hand out wallet-sized telephone cards with all important telephone
numbers listed: office department, resource centers, teaching assistant,
lab.
64.Print all important course dates on a card that can be handed out
and taped to a mirror.
65.Eavesdrop on students before or after class and join their conversation
about course topics.
66.Maintain an open lab gradebook. with grades kept current. during
lab time so that students can check their progress.
67.Check to see if any students are having problems with any academic
or campus matters and direct those who are to appropriate offices or resources.
68.Tell students what they need to do to receive an "A" in your course.
69.Stop the work to find out what your students are thinking feeling
and doing in their everyday lives.
Encouraging Active Learning
70.Have students write something.
71.Have students keep three-week-three-times-a-week journals in which
they comment, ask questions, and answer questions about course topics.
72.Invite students to critique each other's essays or short answer
on tests for readability or content.
73.Invite students to ask questions and wait for the response.
74.Probe student responses to questions ant wait for the response.
75.Put students into pairs or "learning cells" to quiz each other
over material for the day.
76.Give students an opportunity to voice opinions about the subject
matter.
77.Have students apply subject matter to solve real problems.
78.Give students red, yellow, and green cards (made of posterboard)
and periodically call for a vote on an issue by asking for a simultaneous
show of cards.
79.Roam the aisles of a large classroom and carry on running conversations
with students as they work on course problems (a portable microphone helps).
80.Ask a question directed to one student and wait for an answer.
81.Place a suggestion box in the rear of the room and encourage students
to make written comments every time the class meets.
82.Do oral show of-hands multiple choice tests for summary review and
instant feedback.
83.Use task groups to accomplish specific objectives.
84.Grade quizzes and exercises in class as a learning tool.
85.Give students plenty of opportunity for practice before a major test.
86.Give a test early in the semester and return it graded in the next
class meeting.
87.Have students write questions on index cards to be collected and
answered the next class period.
88.Make collaborate assignments for several students to work on together.
89.Assign written paraphrases and summaries of difficult reading.
90.Give students a take-home problem relating to the days lecture.
91.Encourage students to bring current news items to class which relate
to the subject matter and post these on a bulletin board nearby.
Building Community
92.Learn names. Everyone makes an effort to learn at least a few names.
93.Set up a buddy system so students can contact each other about assignments
and coursework.
94.Find out about your students via questions on an index card.
95.Take pictures of students (snapshots in small groups, mug shots)
and post in classroom, office, or lab.
96.Arrange helping trios of students to assist each other in learning
and growing.
97.Form small groups for getting acquainted; mix and form new groups
several times.
98.Assign a team project early in the semester and provide time to assemble
the team.
99.Help students form study groups to operate outside the classroom.
100.Solicit suggestions from students for outside resources and guest
speakers on course topics.
Feedback on Teaching
101.Gather student feedback in the first three weeks of the semester
to improve teaching and learning.
SOURCE:
103 Things You Can Do The First Three Weeks Of Class
Internet. Date accessed: August 7/00
Available URL: http://www.hcc.hawaii.edu/intranet/committees/FacDevCom/guidebk/teachtip/101thing.htm
BREAK
THE ICE AND FOCUS YOUR GROUP -- IN 8 MINUTES
When you need to get your group talking and bring the purpose of
the meeting into focus, try this ice breaker:
Step 1: Have each person select one other person to talk to (perhaps
the person they know least well, or match two people who often disagree).
Step 2: Have each of them answer, to each other, a series of
questions or statements. Start with a simple, fun, and safe one, like:
-
Tell the other person something about you that few people know -- maybe
it's that you're an avid stamp collector, or that you were a ballet star
in college."
Allow each person one minute to speak. Keep time like a drill
sergeant.
-
Then go to another, more challenging statement. For instance:
"Describe the best moment you've ever had as a manager (or
supervisor)."
-
After each has had 1 minute to talk to the other person, ask the reverse:
"Describe the worst moment . . ."
-
To bring the subject of the day into focus, ask a creative question that
lays the foundation for the meeting.
For a planning session: "Describe to the other person what
you would like this company to be, if all went well, in five years."
In a training session on sexual harassment: "Tell the other person about
a time when you were uncomfortable because someone made an off-color joke
or demeaning statement about your gender ."
In a meeting with new people who need to quickly begin working closely
together: "Describe your greatest hope and worst fear about working with
this group."
The point is, tailor the questions to your situation. Not too bland,
not too risky. Progress from lighter, simple questions to challenging ones.
Try switching the pairs after the second question, so each person gets
to talk to a new partner.
Step 3: If you think people would be willing, ask them to report
to the whole group one or two of the things they said (not what the other
person said). Use your judgment. Don't ask them to do this if you think
they'll feel put on the spot, but having everyone hear something about
each person helps build close teams.
Ice breakers bring people together and get them talking more freely
with one another. This one also focuses them on the subject of the meeting.
SOURCE:
The Results Group. Date online: 1997
Internet. Date accessed: August 9/00
Available URL: http://www.resultgp.com/icebrk.htm
Back to Home
Page